Pear-shaped cube
Posted by NovaAngel at June 5th, 2007
You don’t have to look all that far back for Apple’s most recent cockup, either. Sandwiched in between the enormous successes of the iMac and iPod sits the G4 Cube. Many of Apple’s biggest flops have actually been excellent products, marred more by insane marketing than any technological flaws. In that sense, the G4 Cube was an absolutely archetypal Apple product. Launched in July 2000, the Cube was a superb piece of design work. It took Steve Jobs’s vision of the iMac as a kind of technological fashion statement to the next level, and combined it with the elegant design that is Jonathan Ive’s trademark. And, to give credit where it’s due, Apple’s backroom engineering teams did some amazing work by managing to cram the whole thing into such a compact enclosure without having it melt the moment you turned the power supply on.
But if the design work was impeccable, Apple’s marketing was insane. The Cube was way too expensive for the consumers that lapped up the iMac, while professional users just looked down on it as an expensive toy.
The Cube cost almost as much as the current top-of-the-range flat-panel iMac, yet it didn’t include a monitor – flat-panel or otherwise. Buying a decent monitor took the price up to more than £2,000 for what was little more than a smaller version of the iMac. Not surprisingly, the Cube sold poorly and was shelved a year later.
The Cube wasn’t Apple’s first hardware failure – there’s the story of the PowerBook 5300, which still ranks as one of Apple’s most humiliating product launches ever.
It came at a bad time, too. The PowerBook range had been a massive hit for Apple in the early 1990s, and at one point Apple was actually the number one manufacturer of laptops, outselling any of its PC rivals. But when Apple introduced the first Power Macs in 1994 it had trouble getting the powerhungry PowerPC processor to work inside a battery-driven laptop system. PowerBook sales had started to flag so the eventual launch of the PowerBook 5300 in August 1995 was an important event for Apple. But, just as Apple started to ship the first units to customers, two early sample units caught fire – one at Apple’s factory in Singapore, and another one that had been taken home by an Apple employee. The fault lay in the Sonymanufactured batteries that were exploding while recharging off the mains power supply.
Apple had to recall every single one of the new PowerBooks, but as soon as it sorted out one problem, others sprung up. Cracks started appearing in the plastic casing, and the power plug had a knack of snapping and falling off. Oh, and the power supply wasn’t strong enough for some of the expansion cards you could put into the card expansion slots. The machines also had a tendency to crash if you pressed certain combinations of buttons.
This endless succession of problems ground the PowerBook’s reputation into the dirt, and damaged Apple at a time when it was already struggling. The company’s financial results suffered and within six months, CEO Mike ‘Diesel’ Spindler was gone.